CBSA Message (TCC19-088) - Contact Information for Single Window Initiative (SWI), Integrated Import Declaration (IID)

August 28, 2019

Clients Affected: All importers and brokers

To receive the appropriate assistance for SWI IID transactions that have been rejected, it is important that you contact the correct resource as follows:

A 4B9 reject issued by the Canadian Food Inspection Agency (CFIA) means that the reject has been generated by the CFIA, and for which the CBSA is unable to provide troubleshooting assistance. For assistance, please contact the CFIA’s National Import Service Center at 1-800-835-4486 (Canada or U.S.A.) or 1-289-247-4099 (local calls and all other countries).
For all other rejects (i.e. any reject that does not include the 4B9 reject code), please call the Technical Commercial Client Unit (TCCU) hotline at 1-888-957-7224, Option #1 for EDI or your service provider.

If you require policy guidance with regard to any Participating Government Agency or Department (PGA) Program that is involved in SWI, please send your email to: [email protected] for a response.

Topic(s)

Other Government Departments (OGDs) Requirements

Release

Release - General

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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