CBSA Message (TCC19-094): Resolved Integrated Document Image (IID) Partial Outage

September 16, 2019

Received on Saturday, September 14, 2019 at 11:30 ET.

The messaging problem noted below has now been resolved. All systems are functioning normally.

________________

We are currently experiencing a partial outage for clients that submit Integrated Document Image (IID). During this outage, the CBSA is unable to process all incoming IID messages or send outbound messages such as acknowledgments, reject messages and notices

Please note, the CBSA is able to process all other release service options.

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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– Donna, a CCS and CTCS Designate