eManifest Portal Maintenance
Start Date/Time 2019-11-03 / 01 :30 ET | End Date/Time: 2019-11-03 / 04 :00 ET
In order to complete the time change from Eastern Daylight Time to Standard Time, the eManifest Portal will not be available for 60 minutes on Sunday, November 03, 2019 from 1:30 (Eastern Daylight Time) to 2:30 (Eastern Standard Time).
eManifest Portal users will not be able to view or update business account details, or register new business accounts.
Please note that there will also be a GCKey/SecureKey maintenance outage during this time. However, there is a possibility of GCKey/SecureKey instability until 4:00 (Eastern Standard Time).
We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.
Action Required:
Please refer to the contingency procedures outlined at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html or be prepared to resume transmission once the system is available.
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.
Electronic Data Interchange (EDI) Maintenance
Start Date/Time 2019-11-03 / 01 :30 ET | End Date/Time: 2019-11-03 / 02 :30 ET
Description:
In order to complete the time change from Eastern Daylight Time to Standard Time, all EDI applications will be unavailable for 60 minutes on Sunday, November 03, 2019 from 1:30 (Eastern Daylight Time) to 2:30 (Eastern Standard Time). This includes: all incoming data or outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices during this time.
We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.
Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.
Action Required:
Please refer to the contingency procedures outlined at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html or be prepared to resume transmission once the system is available.
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage, however, they will be held in a queue for processing until the outage is completed.
CCS/CADEX Maintenance
Start Date/Time 2019-11-03 / 01 :30 ET | End Date/Time: 2019-11-03 / 02 :30 ET
Description:
In order to complete the time change from Eastern Daylight Time to Standard Time, the CCS/CADEX system will be unavailable for 60 minutes on Sunday November 03, 2019 from 1:30 (Eastern Daylight Time) to 2:30 (Eastern Standard Time).
CADEX, Customs Declaration Message (CUSDEC) B3s and AO notification of release queries transmitted to the CADEX system will be affected by this outage.
We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.
Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.
Action Required:
Please be prepared to resume transmission once the system is available.
SWI Maintenance
Start Date/Time 2019-11-03 / 01 :30 ET | End Date/Time: 2019-11-03 / 02 :30 ET
Sunday November 03, 2019 from 1:30 (Eastern Daylight Time) to 2:30 (Eastern Standard Time): During this outage, IID transmissions will not be processed. Please note, there will be no impact on the Document Image Functionality (DIF).
Action Required:
Between 01:30 and 02:30 (ET), for urgent transactions, legacy Service Options OGD PARS (service option 463) / OGD RMD (service option 471) or with paper release request will accepted.
Client Service /Contact Information:
Client service support is available 24/7 should you require immediate assistance:
Hotline: 1-888-957-7224 option 1 (EDI)/ option 2 (eManifest portal)
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.