CBSA Message (TCC19-124): RESOLVED - Delays in Processing all Electronic Data Interchange (EDI)

November 1, 2019

End time: 2019-10-31 16:20 ET

Corrective measures were successful at restoring normal systems operations.

Monitoring will continue overnight and tomorrow as business volumes pick up.

We are currently experiencing a delay in processing all inbound and outbound messages for all EDI connections. During this time, the CBSA is able to receive all incoming data but there is a delay in generating outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.

Action Required: Please revert to submitting all trade data electronically.

Topic(s)

Release

Release - General

System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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