Late yesterday, CBSA organized a teleconference, regarding ongoing CBSA processing delays for external trade chain partners. It was explained that CBSA is still trying to simultaneously identify the root cause of the slowdowns, mitigate the operational impacts and manage the increasing backlog as efficiently as possible.
Another call is planned for this morning to review any progress made overnight. For now, CBSA advises the following:
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html .
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
NEW: Please note a number of commercial offices accept paper cargo and release requests by email through the Electronic Longroom service. The CBSA Directory indicates available locations and email addresses.