CBSA Update on Recent IT Systems Outages

October 6, 2025

The Canada Border Services Agency (CBSA), in collaboration with Shared Services Canada (SSC), recently experienced IT system outages due to unexpected technical issues during routine maintenance on September 28, not caused by a cyberattack, which led to delays in traveller and commercial processing.

Although initial disruptions were resolved within 48 hours, residual impacts persisted as CBSA worked to clear backlogs. Normal operations have since resumed, and CBSA is investigating the incident and enhancing contingency plans with SSC to prevent future outages. Travellers are thanked for their patience and can check here for current wait times at major land border crossings.

Please visit this link for more information: https://www.canada.ca/en/border-services-agency/news/2025/10/update-on-recent-cbsa-it-systems-outages.html

Topic(s)

Hot topics

Release

System Updates/Outages & Delays at the Border

International Trade and Border Management

Exports

Freight & Transport

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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