CBSA's CARM self-help feature

January 8, 2025

The CBSA has created an interactive tool to find answers to the most common questions about registering your business in the CARM Client Portal. Please take a look and share with your clients if beneficial.

https://www.canada.ca/en/border-services-agency/services/carm-portal-help.html

Topic(s)

CBSA Assessment and Revenue Management (CARM)

System Updates/Outages & Delays at the Border

What Our Community Says

“I just wanted to reach out to you and your staff with appreciation for what you do. Thanks for the support and representation offered by the CSCB to my business for over 20 years... Thanks for not making me feel like a little guy without a voice...”

– Bob, a long standing member

“The CSCB has been the single most important organization for the Customs brokerage industry for as many years as I have worked in the industry and I started in 1969.”

– Larry, a long standing member

“Your [CARM webinar] content is outstanding and fun. Bravo.”

– Gillian, a CSCB member

“I have used the TwoGreySuits website for the past several years and have found it to be very helpful. There is significant HR information there... Thank-you to CSCB for providing this valuable service year after year for the members.”

– Kim, a long standing member

“Thank you so much for your prompt reply... Your consistent willingness to help is truly appreciated.”

– Emma, a long standing member

“The new website is more user-friendly and very informative! Thank you for providing this tool to us members.”

– Shellane, an employee of a member firm

“I have utmost respect for the CSCB staff and the work they do on behalf of brokers and importers.”

– Mark, an importer and a CSCB Preferred Business Client

“The CCS course was interesting and very informative. When working on course modules, quizzes and tests, I developed good knowledge of the customs rules and procedures and also have created excellent collection of materials, resources and legal documents..”

– Alexandre, CCS course graduate

“Many thanks for your response, for what you do and what the CSCB does for the import community.”

– Shawn, CSCB member

“All [were] excellent sessions and pertinent to today's environment.”

– 2024 CSCB National Conference Attendee