Please see the instructions below for submitting paper packages to CFIA NISC:
Submission Email
If submitting a paper package, please email it to:
[email protected]
Required Form and Documentation
Please submit your paper declaration using Form CFIA/ACIA 5272 – Request for Documentation Review, ensuring that you:
- Use the current version of form CFIA/ACIA 5272 https://inspection.canada.ca/en/about-cfia/find-form/form-cfia-acia-5272
- Type or clearly print the transaction code on the form
- Ensure all fields are fully completed
- Provide a valid email address for communication
- Include the complete HS code, including OGD extension and end use
- Do not use barcodes, label transaction codes, stickers, or labels on the form
Package Preparation
- The CFIA/ACIA 5272 form must be the first page
- Combine all supporting documents, including import documents and a commercial or Canada Customs invoice, into one single PDF file
- Submit only one paper package per email
- Ensure the file name and email subject line match the transaction number
Status Requests and Escalations
For status updates or escalation requests, please email:
[email protected]
- Include the transaction number in the subject line
- Indicate if the request is urgent or at the border
If you are not receiving a timely response, you may copy NISC supervisors:
[email protected]
(Note: the supervisor inbox may not be monitored after 6:00pmET)
Members, if your shipment has not been released by the morning after submission please email us at [email protected] and we will help escalate on your behalf.