The CFIA Requests the CSCB to Share an ePhyto User Experience Survey

August 28, 2026

As a member of the Industry Working Group, the Canadian Food Inspection Agency (CFIA) has asked the CSCB to share their requested feedback from exporters who currently request ePhytos (electronic phytosanitary certificates) through My CFIA.

We would appreciate your assistance in sharing the survey attached with your members and industry contacts who currently participate in the ePhyto initiative. Feedback from users is essential to help CFIA improve the service, address challenges, and better meet the needs of exporters.

The survey is intended to gather information on users' experiences with ePhyto and will support the continued enhancement and expansion of the initiative, including the onboarding of additional trading partner countries in the near future. Survey details can be found here.

Survey closing date: September 28, 2026

L’Agence canadienne d’inspection des aliments (ACIA) souhaite recueillir les commentaires des exportateurs qui demandent actuellement des ePhytos (certificats phytosanitaires électroniques) par l’entremise de Mon ACIA.

Nous vous serions reconnaissants de bien vouloir transmettre le sondage ci-joint à vos membres et à vos contacts de l’industrie qui participent actuellement à l’initiative d’ePhyto. Les commentaires des utilisateurs sont essentiels pour aider l’ACIA à améliorer le service, à relever les défis rencontrés et à mieux répondre aux besoins des exportateurs.

Ce sondage vise à recueillir des renseignements sur l’expérience des utilisateurs d’ePhyto et soutiendra l’amélioration continue et l’expansion de l’initiative, notamment par l’ajout prochain de nouveaux pays partenaires commerciaux.

Les détails de l'enquête sont disponibles ici.

Date de clôture du sondage : le 28 septembre 2026

Topic(s)

Exports

Information source

Canadian Food Inspection Agency (CFIA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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