CORRECTION - TCC23-024 - EDI/Portal SCHEDULED Maintenance Unavailability

EDI/Portal Scheduled Maintenance Unavailability

eManifest Portal Maintenance 

Start Date / Time

End Date / Time

Clients Affected

2023-04-29/ 00:01 ET

2023-04-29/ 03:00 ET

All clients and service providers who transmit trade data using the eManifest Portal. 

Description

Saturday April 29, 2023 from 00:01 to 03:00 (ET): eManifest Portal may be unavailable.

Action Required

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.

The procedures to follow during system outages/interruptions can be found below: https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html

For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.  The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.

CERS Portal Maintenance

Start Date / Time

End Date / Time

Clients Affected

2023-04-29/ 00:01 ET

2023-04-29/ 03:00 ET

All clients and service providers who transmit trade data using the CERS Portal.

Description

Saturday April 29, 2023 from 00:01 to 03:00 (ET)): CERS Portal may be unavailable.

Action Required

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.

https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html

CORRECTION - Electronic Data Interchange (EDI) Maintenance

Start Date / Time

End Date / Time

Clients Affected

2023-04-29/ 00:01 ET

2023-04-29/ 03:00 ET

All clients and service providers who transmit trade data using EDI

Description - CORRECTION

Sunday Saturday April 29, 2023 from 00:01 to 03:00 (ET): all EDI applications may be unavailable. 

Action Required

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.

The procedures to follow during system outages/interruptions can be found below: https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html

For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.  The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.

Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage, however, they will be held in a queue for processing until the outage is completed.

Please be prepared to resume transmission once the system is available.

Client Service / Contact Information

Hotline: 1-888-957-7224

Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.

The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here.