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CRA responsiveness doubled as the 100-Day Service Improvement Plan reaches completion

The Canada Revenue Agency’s 100-Day Service Improvement Plan, launched earlier this year to address mounting service pressures, has delivered significant progress in enhancing client experience. Focused on four priority areas; improving call response, expanding digital self-service tools, tackling root causes of service issues, and accelerating modernization, the initiative has reduced wait times, strengthened service standards, and integrated new technologies to streamline processes. As the plan concludes, the CRA is reporting meaningful progress across all areas.

Renewed efforts to further improve service will draw on these accomplishments and the agency’s forward momentum to drive sustained efficiencies into the new year and beyond.

This includes:

  • Better access to phone agents
  • Easier and more useful digital services
  • Tackling the root causes of service issues
  • Accelerating long-term modernization

For the complete list of improvements, visit the 100-Day Service Improvement Plan webpage.

 

Please visit this link for more information: https://www.canada.ca/en/revenue-agency/news/2025/12/cra-responsiveness-doubled-as-the-100-day-service-improvement-plan-reaches-completion.html

 


 

Topic(s)

CBSA Assessment and Revenue Management (CARM)
Other Government Departments (OGDs) Requirements

Information source

Canada Revenue Agency (CRA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.