eManifest Portal Maintenance | ||||
Start Date / Time | End Date / Time | Clients Affected | ||
2025-05-03 06:00 (ET) 2025-05-04 06:00 (ET) | 2025-05-03 07:00 (ET) 2025-05-04 07:00 (ET) | All clients and service providers who transmit trade data using the eManifest Portal. | ||
| Description | ||||
| Saturday, May 03, 2025 from 06:00 and 07:00 (ET) and Sunday, May 04, 2025 from 06:00 and 07:00 (ET): eManifest Portal users may experience forced re-logon. Portal users will still be able to create and submit all trade documents and update user accesses. | ||||
| Action Required | ||||
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html. For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with two copies of the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no monetary penalties will be issued to external clients for failure to transmit required data during a scheduled or an unscheduled outage and for the 2 hours following system resumption. | ||||
CERS Portal Maintenance | ||||
Start Date / Time | End Date / Time | Clients Affected | ||
2025-05-03 06:00 (ET) 2025-05-04 06:00 (ET) | 2025-05-03 07:00 (ET) 2025-05-04 07:00 (ET) | All clients and service providers who transmit trade data using the CERS Portal. | ||
| Description | ||||
| Saturday, May 03, 2025 from 06:00 and 07:00 (ET) and Sunday, May 04, 2025 from 06:00 and 07:00 (ET): CERS Portal users may experience forced re-logon. Portal users will still be able to create and submit all trade documents and update user accesses. | ||||
| Action Required | ||||
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html. | ||||
Electronic Data Interchange (EDI) Maintenance | ||||
Start Date / Time | End Date / Time | Clients Affected | ||
2025-05-04 04:30 (ET) 2025-05-04 07:00 (ET) | 2025-05-04 06:00 (ET) 2025-05-04 08:30 (ET) | All clients and service providers who transmit trade data using EDI | ||
| Description | ||||
Sunday, May 04, 2025 from 04:30 to 06:00 (ET) and from 07:00 to 08:30 (ET): all EDI applications will be unavailable. This includes: all incoming data or outbound messages such as acknowledgements, reject messages and notices, e.g. RNS, Completeness Notices during this time. | ||||
| Action Required | ||||
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found below: For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage. Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage, however, they will be held in a queue for processing until the outage is completed. | ||||
| Client Service / Contact Information | ||||
For eManifest Portal, Canadian Export Reporting System (CERS) Portal , Single Window Initiative (SWI), Advance Commercial Information (ACI) and Electronic Data Interchange (EDI). Technical Commercial Client Unit (TCCU) Hours of operation: Regular Business Hours: Monday to Friday, 08:00 – 17:00 ET. Call the hotline for urgent technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI, eManifest and CERS portals. Email support is also available for EDI applications, testing and general inquiries. After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7. Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. Refer to Services document to find out more about support provided during and after business hours. For CAD EDI and API CARM Technical Support Unit (CTSU) Hours of operation: Regular Business Hours: Monday to Friday, 07:00 – 18:00 ET. After Hours: Support is available for urgent situations, weekdays from 18:00 – 07:00 ET and 24 hours on weekends and statutory holidays. You can also contact us by completing the web form Client support contact form: Canada Border Services Agency (cbsa-asfc.gc.ca). You will receive a case number by email for follow up. For the CARM Client Portal (CCP) CARM Client Support Helpdesk (CCSH) 1-800-461-9999 (toll-free from Canada or the U.S.), select your preferred language and press 2 for CARM and press 1 for CCSU. Hours of operation: Monday to Friday, 07:00 – 19:00 ET (closed on statutory holidays and weekends) You can also contact us by completing the web form Client support contact form: Canada Border Services Agency (cbsa-asfc.gc.ca). You will receive a case number by email for follow up. | ||||
Topic(s)
System Updates/Outages & Delays at the Border
Information source
Canada Border Services Agency (CBSA)
Disclaimer
The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.