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NEICS and NEXCOL outage / Panne du NSCEI et du NCEED

Due to an unexpected technical outage, the New Export Import Controls System (NEICS) and New Export Controls Online (NEXCOL) system are currently unavailable for external users. Our teams are working diligently to restore service as soon as possible. 

Our Help Desk is available if you require immediate assistance with an urgent permitting request. 

Phone: 613-944-1265  

or toll free at 1-877-808-8838  

Service hours: 08:00 - 17:00 ET 

Email: [email protected] | [email protected]

En raison de problèmes techniques inattendue, le nouveau système des contrôles à l'exportation et à l'importation (NSCEI) et le nouveau système des contrôles des exportations en direct (NCEED) ne sont actuellement pas accessibles aux utilisateurs externes. Nos équipes travaillent avec diligence pour rétablir le service dans les plus brefs délais. 

Notre service d'assistance est disponible si vous avez besoin d'une assistance immédiate avec une demande de permis urgente.  

Téléphone: 613-944-1265  

ou au numéro sans frais 1-877-808-8838  

Heures de service: 8h à 17h HE 

 Courriel : [email protected] | [email protected] 

  

Topic(s)

Release
System Updates/Outages & Delays at the Border
Other Government Departments (OGDs) Requirements

Information source

Global Affairs Canada (GAC)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.