Report on Sept/Oct 2025 CBSA Outage

December 7, 2025

The CBSA has provided the following statement, related to the CBSA outage experienced from September 28 to October 5, 2025:

The CBSA and Shared Services Canada have jointly developed a report on the outages that took place between September 28 and October 5, 2025. A copy has been provided and will also be posted to our website within the month. It includes a forward looking action plan that responds to the identified impacts and root causes of the outages. The corrective actions will see us strengthening our internal processes; collaborating more effectively with industry and government partners; and working to improve our technology. Our commitment to improve each of these areas will help minimize future outages, reduce system downtime, and further strengthen our contingency plans.

A copy of the report in both English and French can be found here.

Topic(s)

Hot topics

Release

System Updates/Outages & Delays at the Border

CBSA Policies & Decisions

Information source

Canada Border Services Agency (CBSA)

Canadian Society of Customs Brokers (CSCB)

Obtained by CSCB on behalf of members

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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