Resolved - TCC24-0068 CCS _ CADEX Problems in Processing

August 29, 2024

Please be advised that the issue indicated below has been resolved.

Clients Affected
All importers and brokers who submit their B3s and AO notification of release queries using the CCS/CADEX system.

Description
We are currently experiencing problems processing B3s and AO notification of release queries.
We are working to resolve this problem and currently do not have an estimated time of resolution. We will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Action Required
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
The procedures to follow during system outages/interruptions can be found https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html.

Résolu - TCC24-0068 SDSC_CADEX Difficultés avec le traitement des messages

Le problème signalé ci-dessous est maintenant résolu. Tous les systèmes fonctionnent normalement.

Les clients affectés
Tous les importateurs et courtiers en douanes qui soumettent leur B3 et demandes d’avis de mainlevées AO et qui utilise le système SDSC/CADEX.

Description
Nous éprouvons présentement des difficultés avec le traitement de B3 et demandes d’avis de mainlevées AO.

Nous travaillons à résoudre ce problème le plus rapidement possible et nous n’avons présentement pas de temps prévu pour une résolution. Nous mettrons à jour ce message dès que d’autres informations seront disponibles. Nous sommes désolés pour les inconvénients occasionnés et nous vous remercions de votre collaboration.

Action requise
Veuillez-vous réérez aux procédures d’urgence décrites ci-dessous ou préparez-vous à recommencer la transmission une fois que le système sera disponible.
Les procédures à suivre lors de pannes de système / interruptions peuvent être trouvés http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-fra.html.

What Our Community Says

“I just wanted to reach out to you and your staff with appreciation for what you do. Thanks for the support and representation offered by the CSCB to my business for over 20 years... Thanks for not making me feel like a little guy without a voice...”

– Bob, a long standing member

“The new website is more user-friendly and very informative! Thank you for providing this tool to us members.”

– Shellane, an employee of a member firm

“I have utmost respect for the CSCB staff and the work they do on behalf of brokers and importers.”

– Mark, an importer and a CSCB Preferred Business Client

“Thank you so much for your prompt reply... Your consistent willingness to help is truly appreciated.”

– Emma, a long standing member

“The CSCB was very responsive to my request for information in a timely manner and kept me up to date with the ongoing research on my behalf and I didn't even mark the request urgent. CSCB is a invaluable resource and worth every cent !!!”

– Chris, a long standing member

“...thank you for your help in this matter. It’s nice to see that after so many years, the CSCB remains in very capable hands.”

– Mike, a long standing member

“...thank you and the rest of the CSCB team for being so knowledgeable and timely, as always.”

– Joe, a long standing member

“Thank you for the information!... CSCB is a great organization!”

– Margaret, an importer and a CSCB Preferred Business Client

“Your [CARM webinar] content is outstanding and fun. Bravo.”

– Gillian, a CSCB member

“Just a brief note to say thank you for all the work that you and your team is putting in to keep all of us (Importers, Exporters, Customs Brokers) up to date with the new regulations and changes that are coming with CARM.”

– Patricia, CSCB member