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Start Date / Time |
End Date / Time |
Clients Affected |
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2022-06-26/ 03:00 ET |
2022-06-26 / 08:30 ET |
All clients and service providers who transmit trade data using EDI and Portal. |
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Description |
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Please note that for maintenance purposes, all EDI and eManifest Portal services will be unavailable for a period of 5.5 hours on:
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Action Required |
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Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html . |
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Client Services / Contact Information |
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Hotline: 1-888-957-7224 Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below. After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here. |
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Topic(s)
ACI, Conveyance & Cargo Reporting
Release
System Updates/Outages & Delays at the Border
Information source
Canada Border Services Agency (CBSA)
Disclaimer
The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.