TCC24-0041 Victoria Day Holiday

May 14, 2024

Clients Affected: All clients and services providers who use EDI, the eManifest Portal and the CERS Portal to transmit their data.

The Technical Commercial Client Unit (TCCU) office will be closed on Monday, May 20, 2024 for the Victoria Day holiday. TCCU production support will be operating on an “after hours” schedule during this time.

For urgent client service outside business hours and on statutory holidays, please contact the TCCU hotline at 1-888-957-7224 and your enquiry will be answered by a TCCU officer. Also, please refer to the following CBSA website link that offers guidelines for clients using the TCCU’s after-hours/weekend/holiday pager service: https://www.cbsa-asfc.gc.ca/eservices/services-eng.html.

Congé de la fête de la Reine

Les clients affectés : Tous les clients et fournisseurs de services qui utilisent l’EDI, le portail du manifeste électronique et le portail SCDE pour transmettre leurs données.

L’Unité des services techniques aux clients commerciaux (USTCC) sera fermée lundi le 20 mai 2024. Par contre, pendant ce congé, l’assistance à la clientèle externe en production de l’USTCC sera disponible selon l’horaire d’après les heures ouvrables.

Pour les urgences après les heures ouvrables et les journées fériées, veuillez contacter la ligne téléphonique de l’USTCC au 1-888-957-7224 et un agent vous rappellera. De plus, veuillez consulter le lien internet suivant: https://www.cbsa-asfc.gc.ca/eservices/services-fra.html qui explique la marche à suivre pour les clients qui utilisent le service à la clientèle de l’USTCC offert après les heures ouvrables.

Topic(s)

ACI, Conveyance & Cargo Reporting

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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