eManifest Portal Maintenance | ||||
Start Date / Time | End Date / Time | Clients Affected | ||
2024-07-27 05:00 ET 2024-07-27 06:00 ET
2024-07-28 05:00 ET 2024-07-28 06:00 ET | 2024-07-27 05:30 ET 2024-07-27 07:00 ET
2024-07-28 05:30 ET 2024-07-28 07:00 ET | All clients and service providers who transmit trade data using the eManifest Portal. | ||
| Description | ||||
Saturday July 27, 2024 from 05:00 to 05:30 (ET) and Sunday July 28, 2022 from 05:00 to 05:30 (ET): eManifest Portal users will not be able to view or update business account details, or register new business accounts. Saturday July 27, 2024 from 06:00 and 07:00 (ET) and Sunday July 28, 2024 from 06:00 and 07:00 (ET): eManifest Portal users may experience forced re-logon. Portal users will still be able to create and submit all trade documents and update user accesses. | ||||
| Action Required | ||||
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found below: https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage. | ||||
CERS Portal Maintenance
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Start Date / Time | End Date / Time | Clients Affected | ||
2024-07-27 05:00 ET 2024-07-27 06:00 ET
2024-07-28 05:00 ET 2024-07-28 06:00 ET | 2024-07-27 05:30 ET 2024-07-27 07:00 ET
2024-07-28 05:30 ET 2024-07-28 07:00 ET | All clients and service providers who transmit trade data using the CERS Portal. | ||
| Description | ||||
Saturday July 27, 2024 from 05:00 to 05:30 (ET) and Sunday July 28, 2022 from 05:00 to 05:30 (ET): CERS Portal users will not be able to view or update business account details, or register new business accounts. Saturday July 27, 2024 from 06:00 and 07:00 (ET) and Sunday July 28, 2024 from 06:00 and 07:00 (ET): CERS Portal users may experience forced re-logon. Portal users will still be able to create and submit all trade documents and update user accesses. | ||||
| Action Required | ||||
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html
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Electronic Data Interchange (EDI) Maintenance | ||||
Start Date / Time | End Date / Time | Clients Affected | ||
2024-07-28 04:30 ET 2024-07-28 07:00 ET | 2024-07-28 06:00 ET 2024-07-28 08:30 ET | All clients and service providers who transmit trade data using EDI | ||
| Description | ||||
Sunday July 28, 2024 from 04:30 to 06:00 (ET) and from 07:00 to 08:30 (ET): all EDI applications will be unavailable. This includes: all incoming data or outbound messages such as acknowledgements, reject messages and notices, e.g. RNS, Completeness Notices during this time. | ||||
| Action Required | ||||
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found below: https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage, however, they will be held in a queue for processing until the outage is completed. | ||||
CCS/CADEX Maintenance | ||||
Start Date / Time | End Date / Time | Clients Affected | ||
2024-07-27 05:00 ET 2024-07-28 05:00 ET | 2024-07-27 05:30 ET 2024-07-28 05:30 ET | All importers and brokers who submit their B3s and AO notification of release queries using the CCS/CADEX system | ||
| Description | ||||
Saturday July 27, 2024 from 05:00 to 05:30 (ET) AND Sunday July 28, 2024 from 05:00 to 05:30 (ET): the CCS/CADEX system will be unavailable. CADEX, Customs Declaration Message (CUSDEC) B3s and AO notification of release queries transmitted to the CADEX system will be affected by this outage. | ||||
| Action Required | ||||
Please be prepared to resume transmission once the system is available
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| Client Service / Contact Information | ||||
Hotline: 1-888-957-7224
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.
The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here. | ||||
