TCC24-155 CARM Client Portal (CCP) Registration and Enrollment Unavailable

December 12, 2024

Commercial Client Bulletin			TCC24–155
CARM Client Portal (CCP) Registration and Enrollment Unavailable
Start Date / Time	End Date / Time	Clients Affected
2024-12-12 09:00 (ET)	Initial investigation underway	All users of the CARM Client Portal (CCP)
Description
Registration and Enrollment via the CARM Client Portal are currently unavailable. The CBSA is actively working to resolve this issue, but we currently do not have an estimated time for its resolution. Further updates to this bulletin will be provided when additional information is available. We regret the inconvenience and thank you for your continued cooperation.
Action Required
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html.
Client Services / Contact Information
For the CARM Client Portal (CCP) CARM Client Support Helpdesk (CCSH) 1-800-461-9999 (toll-free from Canada or the U.S.), select your preferred language and press 2 for CARM and press 1 for CCSU. Hours of operation: Monday to Friday, 07:00 – 19:00 ET (closed on statutory holidays and weekends. You can also contact us by completing the web form Client support contact form: Canada Border Services Agency (cbsa-asfc.gc.ca). You will receive a case number by email for follow up.

Version française

The English version precedes


Bulletin à l’intention des clients commerciaux		TCC24–155
L'inscription via le portail de la GCRA n'est pas disponible
Date / heure de début	Date / heure de fin	Les clients affectés
2024-12-12 09:00 (HE)	Enquête initiale entamée	Tous les utilisateurs du portail de la GCRA
Description
L'inscription via le portail de la GCRA n'est pas disponible. L'ASFC travaille activement à résoudre ce problème, mais nous n'avons actuellement pas de délai estimé pour sa résolution. Des mises à jour seront fournies dans ce bulletin lorsque des informations supplémentaires seront disponibles. Nous regrettons cet inconvénient et vous remercions de votre coopération continue.
Action requise
Veuillez vous référer aux procédures d’urgence décrites ci-dessous ou préparez-vous à reprendre la transmission une fois que le système sera disponible. Les procédures à suivre lors de pannes/délais de système peuvent être trouvées à l'adresse: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-fra.html.
Service à la clientèle et renseignements
Pour le Portail client de la GCRA Unité de soutien à la clientèle de la GCRA (USCG) 1-800-461-9999 (sans frais du Canada et des États-Unis), sélectionner votre langue de préférence, appuyer 2 pour la GCRA et appuyer 1 pour l’USCG. Heures d'ouverture: Du lundi au vendredi, 07:00 – 19:00 (HE) (fermé les fin de semaines et congés fériés) Vous pouvez également nous contacter en remplissant le formulaire en ligne : Formulaire de contact d'aide au client : Agence des services frontaliers du Canada (cbsa-asfc.gc.ca). Vous recevrez un numéro de dossier par courriel pour un suivi.

Topic(s)

CBSA Assessment and Revenue Management (CARM)

System Updates/Outages & Delays at the Border

What Our Community Says

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– Margaret, an importer and a CSCB Preferred Business Client

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– Mike, a long standing member

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– Mark, an importer and a CSCB Preferred Business Client

“The CSCB was very responsive to my request for information in a timely manner and kept me up to date with the ongoing research on my behalf and I didn't even mark the request urgent. CSCB is a invaluable resource and worth every cent !!!”

– Chris, a long standing member

“The CSCB has been the single most important organization for the Customs brokerage industry for as many years as I have worked in the industry and I started in 1969.”

– Larry, a long standing member

“I just wanted to reach out to you and your staff with appreciation for what you do. Thanks for the support and representation offered by the CSCB to my business for over 20 years... Thanks for not making me feel like a little guy without a voice...”

– Bob, a long standing member