TCC25-0086 - Portal SCHEDULED Maintenance Unavailability

Portal Scheduled Maintenance Unavailability 

eManifest Portal Maintenance  

End Date / Time 

Clients Affected 

2025-07-07 06:00 (ET)

Monday, July 7, 2025 from 04:00 and 06:00 (ET): eManifest Portal users may be unable to access the portal or experience forced re-logon.

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.

The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html. 

For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with two copies of the correct paperwork to present at arrival.  The CBSA will accept paper documentation during an outage and no monetary penalties will be issued to external clients for failure to transmit required data during a scheduled or an unscheduled outage and for the 2 hours following system resumption.

CERS Portal Maintenance   

Start Date / Time 

End Date / Time 

Clients Affected 

2025-07-07 04:00 (ET)

2025-07-07 06:00 (ET)

Monday, July 7, 2025 from 04:00 and 06:00 (ET): CERS Portal users may be unable to access the portal or experience forced re-logon.

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. 

The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html.  

CARM Client Portal Maintenance

Start Date / Time 

Clients Affected 

All users of the CARM Client Portal

Monday, July 7, 2025 from 04:00 and 06:00 (ET): CARM Portal users may be unable to access the portal or experience forced re-logon.  

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.

The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html.

For eManifest Portal, Canadian Export Reporting System (CERS) Portal , Single Window Initiative (SWI), Advance Commercial Information (ACI) and Electronic Data Interchange (EDI). 

Technical Commercial Client Unit (TCCU)

 1-888-957-7224 

613-946-0762 (Overseas) 

[email protected] 

Hours of operation: 

Regular Business Hours: Monday to Friday, 08:00 – 17:00 ET.  Call the hotline for urgent technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI, eManifest and CERS portals. Email support is also available for EDI applications, testing and general inquiries.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7. Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. 

Refer to Services document to find out more about support provided during and after business hours.

For the CARM Client Portal (CCP)

CARM Client Support Helpdesk (CCSH)

1-800-461-9999 (toll-free from Canada or the U.S.), select your preferred language and press 2 for CARM and press 1 for CCSU.

Hours of operation:

Monday to Friday, 07:00 – 19:00 ET (closed on statutory holidays and weekends) 

You can also contact us by completing the web form Client support contact form: Canada Border Services Agency (cbsa-asfc.gc.ca).  You will receive a case number by email for follow up.