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TCC25-0090 - EDI/Portal SCHEDULED Maintenance Unavailability

Start Date / Time 

End Date / Time 

Clients Affected 

2025-07-22 03:30 (ET) 

2025-07-22 04:30 (ET) 

All clients who use EDI, eManifest, CERS and CARM portals to transmit their trade date.  
Description 

Please note that for maintenance purposes some external clients may not be able to submit EDI messages to CBSA or receive EDI messages from CBSA for approximately 1 hour on:

  • Tuesday, July 22, 2025 between 03:30 and 04:30 (ET) 

Also note that eManifest, CERS and CARM portal clients may be disconnected during this period.

We will update this message if the maintenance extends past the end date/time. We regret the inconvenience and thank you for your cooperation.

Action Required 
The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html. 
Client Service / Contact Information 

For eManifest Portal, Canadian Export Reporting System (CERS) Portal , Single Window Initiative (SWI), Advance Commercial Information (ACI) and Electronic Data Interchange (EDI). 

Technical Commercial Client Unit (TCCU)
1-888-957-7224 
613-946-0762 (Overseas) 
[email protected] 

Hours of operation: 

Regular Business Hours: Monday to Friday, 08:00 – 17:00 ET.  Call the hotline for urgent technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI, eManifest and CERS portals. Email support is also available for EDI applications, testing and general inquiries.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7. Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. 

Refer to Services document to find out more about support provided during and after business hours.

For CAD EDI and API

CARM Technical Support Unit (CTSU)
1-800-461-9999 (toll-free from Canada or the U.S.), select your preferred language, press 2 for CARM and press 3 for CTSU. 

Hours of operation:
Monday to Friday, 07:00 – 19:00 ET (closed on statutory holidays and weekends) 

You can also contact us by completing the web form Client support contact form: Canada Border Services Agency (cbsa-asfc.gc.ca).  You will receive a case number by email for follow up.

For the CARM Client Portal (CCP)

CARM Client Support Helpdesk (CCSH)
1-800-461-9999 (toll-free from Canada or the U.S.), select your preferred language and press 2 for CARM and press 1 for CCSU.

Hours of operation:
Monday to Friday, 07:00 – 19:00 ET (closed on statutory holidays and weekends) 

You can also contact us by completing the web form Client support contact form: Canada Border Services Agency (cbsa-asfc.gc.ca).  You will receive a case number by email for follow up.

 

Topic(s)

Release
System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.