Start Date / Time
2025-10-02 15:30 (ET)
End Date / Time
2025-10-02 18:00 (ET)
Clients Affected
All clients submitting trade data using the eManifest, CERS and CARM Client portals.
Description
The problem reported below has now been resolved.
The CBSA is currently experiencing intermittent access problems with the Canadian Export Reporting System (CERS), eManifest and CARM Client Portals (CCP).
Clients using the Canadian Export Reporting System (CERS) may be experiencing difficulties submitting their Export Declaration. Clients may receive the error message: “Your document cannot be accepted at the moment. Please try again later or contact support.”
The CBSA is actively working to resolve this issue, but we currently do not have an estimated time for its resolution. Further updates to this bulletin will be provided when additional information is available. We regret the inconvenience and thank you for your continued cooperation.
Action Required
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html.
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with two copies of the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no monetary penalties will be issued to external clients for failure to transmit required data during a scheduled or an unscheduled outage and for the 2 hours following system resumption.