Start Date / Time | End Date / Time | Clients Affected |
2025-12-05 06:30 (ET) | Initial investigation underway | All clients and service providers who transmit trade data using EDI and eManifest portal. |
| Description | ||
The CBSA is receiving and processing Electronic Data Interchange (EDI) and eManifest portal inbound data. However, there is a delay in sending outbound messages such as acknowledgements, reject messages and notices (e.g. RNS, completeness notices, etc) through EDI and/or eManifest portal. During this time, eManifest portal users may be experiencing difficulties where the trade data is in “Updating” status. The CBSA is actively working to resolve this issue, but we currently do not have an estimated time for its resolution. Further updates to this bulletin will be provided when additional information is available. We regret the inconvenience and thank you for your continued cooperation. | ||
| Action Required | ||
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/delays can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html. For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with two copies of the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no monetary penalties will be issued to external clients for failure to transmit required data during a scheduled or an unscheduled outage and for the 2 hours following system resumption. | ||
| Client Services / Contact Information | ||
For eManifest Portal, Canadian Export Reporting System (CERS) Portal , Single Window Initiative (SWI), Advance Commercial Information (ACI) and Electronic Data Interchange (EDI). Technical Commercial Client Unit (TCCU) 1-888-957-7224 613-946-0762 (Overseas) Hours of operation: Regular Business Hours: Monday to Friday, 08:00 – 17:00 ET. Call the hotline for urgent technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI, eManifest and CERS portals. Email support is also available for EDI applications, testing and general inquiries. After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7. Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. Refer to Services document to find out more about support provided during and after business hours. | ||
Topic(s)
Release
System Updates/Outages & Delays at the Border
Information source
Canada Border Services Agency (CBSA)
Disclaimer
The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.