TCC26-0057 Volume Related Processing Delays

Start Date / Time

End Date / Time

Clients Affected

2026-03-30 12:40 (ET)

The CBSA is receiving higher than usual volumes of Electronic Data Interchange (EDI) and eManifest portal messages resulting in delays.

The estimated delay is approximately 1-3 hours.

It affects outbound messages such as acknowledgements, reject messages and notices (e.g. RNS, completeness notices, etc) through EDI and/or eManifest portal.  Portal users may be experiencing difficulties where the trade data is in “Updating” status.  During this time, we continue to process the movement of goods.

The CBSA provides updates when new information is available. Thank you for your continued cooperation as we work to resolve this issue.

To All CBSA Commercial Clients:
Please refer to the contingency procedures to follow during system delays or be prepared to resume transmission once the delayed documents have been processed.

During this time, we continue to facilitate the movement of goods in accordance with the contingency procedures.

If you have already transmitted your EDI document, please note there is no need to resubmit. Resubmitting documents adds to the volume of messages and may result in additional processing delays.

To Importers and Custom Brokers who submit Integrated Import Declaration (IID):
In order to minimize delays, clients with CFIA-regulated transactions are encouraged to verify the status of the CFIA decision using the CFIA Shipment Tracker for Food, Plant and Animal products instead of calling or emailing the National Import Service Center (NISC). If you need additional information, please consult CFIA web page : National Import Service Centre (NISC). 

To Highway Carriers:
For highway carriers, if you are proceeding to the border during this issue, please ensure all drivers are provided with two copies of the correct paperwork to present at arrival.  The CBSA will accept paper documentation during a delay and for the 2 hours following after the delay has been resolved.  No monetary penalties will be issued to clients for failure to transmit required data during this time.

For eManifest Portal, Canadian Export Reporting System (CERS) Portal , Single Window Initiative (SWI), Advance Commercial Information (ACI) and Electronic Data Interchange (EDI). 

Technical Commercial Client Unit (TCCU)
1-888-957-7224 
613-946-0762 (Overseas) 
[email protected]  

Hours of operation: 

Regular Business Hours: Monday to Friday, 08:00 – 17:00 ET.  Call the hotline for urgent technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI, eManifest and CERS portals. Email support is also available for EDI applications, testing and general inquiries.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7. Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. 

Refer to Services document to find out more about support provided during and after business hours.