TCC26-0108 CARM Client Portal (CCP) Registration and Enrollment Unavailable

June 1, 2026

Start Date / Time	End Date / Time	Clients Affected
2026-06-01 10:45 (ET)	Initial investigation underway	All users of the CARM Client Portal (CCP).
Description
Registration and Enrollment via the CARM Client Portal are currently unavailable. We will provide updates as new information becomes available. Thank you for your continued cooperation as we work to resolve this issue.
Action Required
Please follow System Outage Contingency Plan (SOCP) procedures until the system is available, and be prepared to resume transmission once the delayed documents have been processed. We will continue to facilitate the movement of goods in accordance with the contingency procedures.

TCC26-0108 L'inscription via le portail de la GCRA n'est pas disponible

Date / heure de début	Date / heure de fin	Les clients affectés
2026-06-01 10h45 (HE)	Enquête initiale entamée	Tous les utilisateurs du portail de la GCRA.
Description
L'inscription via le portail de la GCRA n'est pas disponible. Nous fournirons des mises à jour dès que de nouvelles informations seront disponibles. Merci de votre coopération continue pendant que nous travaillons à résoudre ce problème.
Action requise
Veuillez suivre le Plan d'urgence en cas de pannes de système (PUPS) jusqu’à ce que le système soit disponible et préparez-vous à reprendre la transmission une fois que les documents en retard auront été traités. Nous continuerons de faciliter le mouvement des marchandises conformément aux procédures d’urgence.

Topic(s)

CBSA Assessment and Revenue Management (CARM)

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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