TCC26-0143 National Day for Truth and Reconciliation Holiday

September 28, 2026

Start Date / Time	End Date / Time	Clients Affected
2026-09-30 00:01 (ET)	2026-09-30 23:59 (ET)	All clients and service providers who transmit commercial documents using EDI, CERS portal and eManifest portals.
Description
The Technical Commercial Client Unit (TCCU) office will be closed on Wednesday, September 30, 2026 for the National Day for Truth and Reconciliation holiday. TCCU production support will be operating on an “after hours” schedule during this time. For urgent client service outside business hours and on statutory holidays, please contact the TCCU hotline at 1-888-957-7224 and your enquiry will be answered by a TCCU officer.
Action Required
No action required.
Client Services / Contact Information
For eManifest Portal, Canadian Export Reporting System (CERS) Portal, Customs Single Window (CSW), Advance Commercial Information (ACI) and Electronic Data Interchange (EDI). Technical Commercial Client Unit (TCCU) 1-888-957-7224 613-946-0762 (Overseas) [email protected] Hours of operation: Regular Business Hours: Monday to Friday, 08:00 – 17:00 (ET). Call the hotline for urgent technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI, eManifest and CERS portals. Email support is also available for EDI applications, testing and general inquiries. After Hours: Weekdays 17:00 – 08:00 (ET) Saturday, Sunday and all civic and statutory holidays – 24/7. Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.
Email Distribution Information
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Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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