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CTCS: Customs Brokerage Management and Client Relations

CTCS: Customs Brokerage Management and Client Relations
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Module Description

The goal of this module is to assist you in understanding the role of the customs broker, customs brokerage management, the scope of customs brokerage services, and the broker/client relationship, including how critical retention strategies and client satisfaction contribute to building a successful business.

The following topics are covered in this module:

  • So You Want to be a “Customs Broker”
  • Tools and Tips for Customs Brokers
  • Role of the Customs Broker, Customs Brokerage Management and Brand
  • Risk Management and Trade Facilitation
  • Role of the Broker and Best Practices in Compliance
  • Client Satisfaction and Retention Strategies – Defining Success Factors
  • Customs Broker Performance and Measurement – Key Performance Indicators (KPIs)

Enrolment in the CTCS modules is available to CTCS Program participants and any person wishing to advance their knowledge on specific subjects of interest. You may enrol in a CTCS module at any time.

You have access to the course for a period of 180 days starting from the day you start the course. You can take your final exam at any time within these 180 days. If you take the exam before the 180th day, you will still retain access to the course for the full duration of 180 days.

The fee for each CTCS module is CDN$395 plus applicable taxes.

Further details about the CTCS modules, such as examinations, are available in the Academic Policy, Conditions and Fees.

There is a CDN$100 administrative fee if the CSCB receives written notice of withdrawal from a CTCS module prior to accessing the course materials. A refund of the tuition fees, minus a CDN$100 administrative fee per module will be issued. Students may withdraw from a CTCS module at any time; however, there will be no refund of tuition fees when notice of withdrawal is received after the course has been started.

If you're enrolled in the CTCS Program of Study to gain the CTCS designation and are purchasing a bundle, please review the withdrawal policy for specific bundles in the Academic Policy, Conditions and Fees.

Registration

Registration for the CTCS: Customs Brokerage Management and Client Relations course is ongoing.

Register Now!