CBSA Message (TCC19-001) - RESOLVED - Delays in Processing ALL EDI and Portal Messages

January 4, 2019

Notice received: Thursday 2019-01-03 10:18 PM EST

Clients Affected:  All clients and service providers who transmit trade data using EDI and Portal.

The outbound messaging problem noted below has now been resolved.  All systems are functioning normally. 

Please note that CBSA is receiving and processing EDI and Portal inbound data. However, there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal.

We are working to resolve this problem and will update our hotline as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Action Required:  The outage is resolved and clients can revert to normal procedures.

Accessible to: 
Release / System Updates/Outages & Delays at the Border
Information Source: 
Canada Border Services Agency (CBSA)
Document Type: 
Email Article