17 September 2009

PKI Certificate Authority Unavailable 20 September 2009

Access to EICS is achieved using a PKI Certificate from the Internal Credential Management (ICM) Service of PWGSC. ICM Services = PKI Certificate Authority.

This is to inform you that maintenance will be conducted on Internal Credential Management (ICM) Services during the scheduled maintenance window Sunday, Sept. 20, 2009 between the hours of 05:00 and 09:00 ET. ICM services will be unavailable - no PKI logins - during the full duration of this maintenance window to allow for maintenance activities to take place.

Your PKI Certificate (Entrust Profile) may become disabled if multiple logins are attempted while the PKI directory is unavailable. This includes Certificates used for EDI encryption.

Please note that since EICB does not offer support outside of regular office hours (08:00 – 17:00 ET) - nor does the PKI Certificate Authority – any disabled PKI Certificates would not be resolved before the morning of Monday 21 September 2009.