TCC19-019-RESOLVED - EDI intermittent problems-inbound & Customs Internet Gateway (CIG)- outbound

February 15, 2019
Start Date/Time
End Date/Time
Clients Affected:
08:05 ET 
2019-02-15  12:03 ET
All clients and service providers who transmit trade data using EDI. 
The system issue reported below has now been resolved. 
We are experiencing intermittent problems processing inbound data and are still unable to process outbound data for clients using the Customs Internet Gateway
We are working to resolve this problem and will update our hotline as soon as more information is available. We regret the inconvenience and thank you for your cooperation.
Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.
Action Required:
Please revert to submitting all trade data electronically. 
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
The procedures to follow during system outages/interruptions can be found at:
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.  The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal.
Client Service /Contact Information:
Hotline:  1-888-957-7224 
Regular Hours: Monday to Friday, 08:00 – 17:00 ET   Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal.  eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7  Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions.  When calling the hotline, leave a detailed message and an officer will return your call.

Accessible to: 
System Updates/Outages & Delays at the Border
Information Source: 
Canada Border Services Agency (CBSA)
Document Type: 
Email Article