Description:

For maintenance purposes, clients may experience delays on Sunday, February 17, 2019 from 05:00 to 07:00 (ET) when submitting the Document Image Functionality (DIF). As a result of this delay, the Integrated Import Declaration (IID) transmission related to the DIF may get rejected.

Also, Participating Government Agencies (PGA) may experience delays in processing the IID.

We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.

Action Required:

Between 05:00 and 07:00 (ET), for urgent transactions, legacy Service Options OGD PARS (service option 463) / OGD RMD (service option 471) or with paper release request will accepted.

Client Service /Contact Information:

Hotline: 1-888-957-7224 option 1

Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.