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Update on Statement of Account

CARM Client Support (CCS) We are currently experiencing a technical issue that has delayed the generation of the September 25, 2025 Statement of Account. Our team has identified the issue and is actively working on a resolution. Statements are expected to be available by the end of the day. Please…

CARM2025-09-26 – Canada Post Service Disruption

As there is a Canada Post service disruption effective September 25, 2025, payments for your commercial import duties and taxes normally made by mail will experience delivery delays. Please note that a payment for your account balance will need to be received by the payment due date of October 1…

TCC25-0131 - National Day for Truth and Reconciliation Holiday

La version française suit Start Date / Time End Date / Time Clients Affected 2025-09-30 00:01 (ET) 2025-09-30 23:59 (ET) All clients and services providers who transmit commercial documents using EDI, the eManifest and CERS Portals. Description The Technical Commercial Client Unit (TCCU) will be…

TCC25-0130 Sign-in Partner Scheduled Maintenance

La version française suit Start Date / Time End Date / Time Clients Affected 2025-09-28 02:00 (ET) 2025-09-28 06:00 (ET) All clients using the Sign-in Partner service option for the CERS, eManifest and CARM Client portals Description There is a planned maintenance of the Sign-in Partner service…

TCC25-0128 RESOLVED - CARM- Delay of Release Information

La version française suit Start Date / Time End Date / Time Clients Affected 2025-09-25 08:45 (ET) 2025-09-26 07:40 (ET) All CARM EDI, API and Portal Clients Description The problem reported below has now been resolved. There is a delay in the receipt of Release Information within CARM, which may…
MEMBERS ONLY

Clarification: China Remission Order and COM/CSC Surtax

Members, we asked CBSA the following question back in August: When goods are China-origin and are eligible for remission under Customs Notice 25-05: China Surtax Remission Order, and not subject to TRQ, would the COM or CSC surtax still apply to the goods? Recently, we have received updated…

TCC25-0129 - EDI/Portal SCHEDULED Maintenance Unavailability 

eManifest Portal Maintenance Description Sunday, September 28, 2025 from 03:00 and 03:30 (ET) and from 11:00 and 11:30 (ET): eManifest Portal users may experience forced re-logon. Portal users will still be able to create and submit all trade documents and update user accesses. On Sunday, September…

TCC25-0128 Update 1- CARM- Delay of Release Information

We are continuing to investigate the issue, but do not have an estimated time of resolution at this time. We will provide an update when an estimated time of resolution is known. There is a delay in the receipt of Release Information within CARM, which may result in clients receiving the reject…

Government of Canada instructs Canada Post to begin transformation

Today, the Honourable Joël Lightbound, Minister of Government Transformation, Public Works and Procurement, issued a statement today related to the future operations of Canada Post. Excerpts of that statement are shown below. “Canada Post is now facing an existential crisis. Since 2018, the…

Joint statement by the Prime Minister of Canada and the Taoiseach of Ireland

Today Prime Minister Mark Carney and An Taoiseach Micheál Martin held a successful bilateral meeting in Ottawa, and reaffirmed the enduring friendship between Canada and Ireland, anchored in shared democratic values, deep historical ties, and vibrant people-to-people connections. Economic prosperity…

Chief Mountain port of entry closes for the season

The Chief Mountain port of entry in Alberta is closing for the season on Tuesday, September 30, at 6:00 p.m. Mountain Standard Time (MST). It will reopen in the spring of 2026. Travellers can use the Carway port of entry , Del Bonita port of entry or Coutts port of entry as an alternative during the…

TCC25-0128 CARM- Delay of Release Information

Start Date / Time 2025-09-25 08:45 (ET) Clients Affected All CARM EDI, API and Portal Clients Description There is a delay in the receipt of Release Information within CARM, which may result in clients receiving the reject message "No Release Found". Action Required Please refer to the contingency…
MEMBERS ONLY

Typo in D17-4-0

This morning, a member let us know that there's a typo in the recently updated Memorandum D17-4-0: Courier Low Value Shipment Program, found in p.11 and shown in the screenshot below. The D-memo incorrectly refers to form BSF18 when it should say form BSF18 6. The link to the form is correct. We…

Unexpected Delay of Statement of Account - CARM

CARM Client Support (CCS) RE: Unexpected Delay of Statement of Account A technical issue occurred overnight resulting in the Statement of Account being sent at a slower than normal rate this morning on September 25, 2025. Brokers and Importers may encounter a delay in receiving the Statement of…

TCC25-0127 - CARM Scheduled Maintenance

Description Due to system maintenance activities, the CARM Client Portal, CAD EDI, CAD API, Tariff, Duty & Taxes Calculator, and Bond API will be unavailable on Saturday, September 27, 2025 from 21:00 (ET) until Sunday, September 28, 2025 at 13:00 (ET). Action Required The procedures to follow…

CFIA-AIRS Updates September 25 2025

A) Foot-and-Mouth Disease AIRS Updates Following the lifting of Foot-and-Mouth Disease (FMD) restrictions for Austria, new import requirements have been implemented in the Automated Import Reference System (AIRS) for commodities originating from Austria. The list of affected commodities is available…